Privacy Policy

1. Information We Collect

a) Personal Information

We may process the following information as part of providing the Ilmy service:

• User name
• Email address
• Mobile number (where applicable)
• User role (e.g. Parent, Teacher, Guard, Transport Driver, School Administrator)
• School affiliation
• Student information (such as student name, class, and assigned activities), which is provided and managed by the school or authorised guardians

User accounts and core profile information are created and managed by the school through the administrative system, and are made available in the Ilmy app solely to support school operations and safety-related workflows.

Student information is used strictly for school operations and student safety purposes and is not used for advertising or profiling.

b) Location Information

Ilmy may collect approximate location data when:

• A pickup request is initiated by a parent or transport provider
• A user approaches the school vicinity for pickup validation

Location data is used to:

• Validate pickup requests
• Ensure the requester is within the allowed distance
• Improve student safety and operational accuracy

Location data is not tracked continuously and is accessed only when required for app functionality.

c) Camera Access (QR Code Scanning)

Ilmy requires access to the device camera solely for:

• Scanning QR codes during student pickup verification
• Confirming authorized pickup users

Important notes:

• Camera access is used only for QR code scanning
• No photos or videos are recorded, stored, or transmitted
• Camera access is activated only when the user initiates a scan

d) Notifications

Ilmy uses notifications to:

• Inform teachers, guards, parents, and transport users about pickup requests
• Provide real-time updates on pickup status (approved, on-hold, completed)

Notifications may include limited information such as student name, pickup status, and role-based action prompts.

e) Technical and Usage Information

We may collect limited technical information including:

• Device type and operating system version
• App version
• Error logs and crash reports

This data is used solely to:

• Improve app stability and performance
• Diagnose technical issues
• Enhance user experience

2. How We Use the Information

We use collected information to:

• Facilitate safe and verified student pickup processes
• Enable communication between school staff and parents
• Manage user roles and permissions
• Improve app performance and reliability
• Comply with legal and regulatory requirements

We do not sell, rent, or trade personal or student data.

3. Data Sharing

We share data only:

• Within the authorized school environment
• Between users who belong to the same school
• With trusted service providers (such as cloud hosting and notification services) strictly for operational purposes

We do not share data with advertisers or third parties for marketing or commercial use.

4. Children's Privacy

Ilmy is designed for school operations and is not intended for independent use by children.

• Student accounts are managed by schools and parents
• Children do not create accounts or provide consent directly
• Student data is used only for educational and safety-related purposes
• We comply with applicable child data protection regulations

5. Data Security

We apply appropriate technical and organizational measures to protect user data, including:

• Secure authentication mechanisms
• Role-based access control
• Encrypted communication
• Restricted administrative access

While no system can guarantee absolute security, we continuously improve our safeguards to protect against unauthorized access.

6. Data Retention

We retain personal and student data only:

• For as long as necessary to support school operations
• As required by contractual or legal obligations
• Until removal is requested by the school or authorized administrator, where applicable

7. User Rights

Depending on applicable laws and user role, you may:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of data, subject to school policies and legal requirements

Requests can be made through your school administration or by contacting us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or data handling practices, please contact us: